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MY ACCOUNT

 

billing

Billing

What forms of payment do you accept?

We accept the following methods of payment:

  • VISA
  • MasterCard
  • American Express
  • VISA Debit (not Mastercard Debit)
  • Interac
  • E-transfer
  • Online Banking
    • RBC
    • CIBC
    • BMO
    • Scotia
    • National Bank
    • HSBC
    • Coming soon (TD)
  • Pre-authorized Chequing

 

How can I access the billing system?

Our billing system is located at coextro.freshbooks.com

When and how will I receive my invoice?

After your service has been activated, you will receive your invoice in your email. All subsequent invoices will be send on the 1st of each month. 

When is payment due?

Payment is due when the invoice is sent to you. A $10 late charge is added 20 days after you receive the invoice so pay it by then to avoid late payment charges. 

What if I don’t pay my invoice?

Accounts will be suspended for delinquent invoices and subject to a $50 suspension fee. 

How can I pay by Interac e-transfer?

Send your e-transfer to etransfer@coextro.com . Make sure to enter your account number or invoice number in the notes field and if required, use “Coextro” as the security answer.

How can I pay by pre-authorized chequing?

Please complete this form and email back to us at support@coextro.com

Coextro Pre-Authorized Form

Can I pay by pre-authorized credit card?

Yes, when you receive your second invoice, select the check box “Save credit card for future payment” option in the invoice. 

How can I pay by Interac online?

If your debit card does not have a VISA or MASTERCARD symbol on it, then you can pay using this link: https://services.coextro.com/io/

Email

support@coextro.com

Call Us

(647) 693-7686
(888) 552-9516

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